What is LTV/CAC?
LTV/CAC compares estimated customer lifetime value to customer acquisition cost.
Why use gross margin in LTV?
Gross margin estimates the revenue left after direct service or delivery costs, which is closer to customer value than revenue alone.
What makes this estimate simplified?
It assumes stable churn and does not model cohort behavior, expansion revenue, discounting, or payback risk.
Should expansion revenue be included in LTV/CAC?
Expansion revenue can matter, but this simplified calculator keeps the estimate conservative by using current ARPA, gross margin, churn, and CAC. Cohort models can add expansion later.
Can this replace accounting or legal advice?
No. Business tools are scenario planners. Contracts, taxes, payment timing, accounting treatment, refunds, and legal requirements can change decisions.
What should I do after using a business tool?
Save the assumptions, compare a conservative scenario, and review the result with actual books, contracts, or an advisor before making a high-stakes decision.